Privacy Policy

At Croffoot Heating and Air Conditioning, Inc., we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you use our online platform and services.

Information We Collect

We collect personal information that you provide directly to us when you contact us, request a quote, schedule service, or otherwise interact with our site or representatives. This information may include:

• Your name, address, phone number, and email address
• Details related to your HVAC systems and service needs
• Payment information necessary to process transactions

We may also collect certain technical data automatically when you visit our online platform, such as IP addresses, browser types, and usage patterns, to improve your experience and site performance.

How We Use Your Information

Your personal information is used to:

• Provide and manage the HVAC services you request
• Communicate with you regarding appointments, service updates, and promotions
• Process payments securely and maintain accurate records
• Improve our service offerings and website functionality
• Comply with legal obligations and respond to lawful requests

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist in delivering our services, such as payment processors, marketing partners, or IT support, only to the extent necessary and under strict confidentiality agreements.

We may also disclose information if required by law or to protect our rights or the safety of others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While no online system is completely secure, we strive to keep your data safe through ongoing security reviews and updates.

Your Rights Under GDPR and Other Regulations

If you are located in regions governed by the General Data Protection Regulation (GDPR) or similar laws, you have rights regarding your personal data, including:

• The right to access and obtain a copy of your data
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data where lawful
• The right to restrict or object to certain processing activities
• The right to data portability

To exercise these rights, please contact us in writing at:

Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies and Tracking Technologies

Our online platform may use cookies and similar technologies to enhance user experience and analyze site traffic. You may adjust your browser settings to manage cookies; however, some features may not function properly if cookies are disabled.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for any updates.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us by mail at: